Which is the best WhatsApp CRM in India?

It depends on how you work. If you want the replies and flows built for you and Meta's message rates at cost, Jawab fits. If you want a free plan and a low entry price, AiSensy. If you need unlimited logins and a long integration list, Interakt. If you want AI agents and Instagram in the same inbox, Gallabox. If you want an established global tool with mobile apps and many channels, WATI. Compare them side by side on this page.

What does a WhatsApp CRM cost in India?

Paid plans start at about ₹1,500 to ₹2,800 a month for the Indian tools on this page (WATI lists $59 to $69 a month), plus Meta's per-message charges, which start at ₹0.8631 per marketing message and ₹0.115 per utility message before GST. Use our WhatsApp cost calculator to estimate your own bill.

Is there a free WhatsApp CRM?

AiSensy has a free plan without broadcasts, and several tools offer 14-day or 7-day free trials. Meta's per-message charges still apply to whatever you send.

Jawab / Compare

Best WhatsApp CRM for Indian businesses (2026)

Checked on 27 September 2026 from each company's own website. We make Jawab, so we list it first and say plainly where the others are the better choice.

Short answer

Jawab: Indian clinics, salons, coaching institutes, real-estate teams and D2C brands that want the replies and flows built for them, not a do-it-yourself tool.
AiSensy: Marketers who want a low entry price, a free plan to start, click-to-WhatsApp ads tools and high-volume broadcasts, and will build their own chatbots.
Gallabox: Growing teams that want one inbox for WhatsApp, Instagram and a website widget, AI agents, and many ready-made integrations, and are happy to set it up themselves.
Interakt: Teams that want unlimited logins, WhatsApp and Instagram in one inbox, a big integration list and WhatsApp commerce, and will set up the tool themselves.
WATI: Businesses that want an established global tool with WhatsApp, Instagram and Facebook in one inbox, AI agents, many integrations and mobile apps, and will build their own flows.

At a glance

Tool	Paid plans from	Free plan or trial	WhatsApp message charges	Setup
Jawab	₹1,999/month (Starter)	No free trial; a demo on your own kind of enquiries	Meta's rates at cost from a wallet: ₹0.8631 marketing, ₹0.115 utility	One-time fee (₹15,000 on Starter); our team builds your replies and flows
AiSensy	₹1,500/month (Basic)	Free Forever plan (no broadcasts) and a 14-day free trial	₹1.09 marketing, ₹0.145 utility, from prepaid credits	Self-serve; free onboarding, no setup fee
Gallabox	₹2,399/month (Basic, billed yearly)	7-day free trial, no card; no free plan	Meta's charges with Gallabox's markup: ₹0.9926 marketing, ₹0.1323 utility	Self-serve with free onboarding support; AI Solutions Engineer add-on ₹41,500 one-time
Interakt	₹2,799/month + taxes (Growth)	14-day free trial, no card	₹0.958 marketing, ₹0.150 utility on Growth; Enterprise listed as no markup	Self-serve; no setup fee
WATI	$59/month billed yearly, $69 monthly (Growth; shown in US dollars)	7-day free trial; India pay-as-you-go pack at ₹999	Per message on WATI's own rate card, from prepaid credits	Self-serve, no setup fee; dedicated onboarding included with yearly plans

Plan prices as each company lists them; check whether GST is extra. Estimate your monthly WhatsApp bill.

How to choose

What it charges per WhatsApp message: Meta's India rate is ₹0.8631 per marketing message and ₹0.115 per utility message before GST. Some tools pass this through at cost; others list a higher per-message price. At a few thousand messages a month the difference can outweigh the plan price.
Who builds the chatbot: Most tools give you a flow builder and leave the rest to you. If nobody on your team has time to write menus, replies and follow-ups, a done-for-you setup gets you live faster.
How you pay: Check whether monthly billing exists, or whether you must pay a quarter or a year upfront, and whether there is a setup fee or a minimum term.
Team size and channels: Count how many people will reply, and whether you also need Instagram or a website chat widget in the same inbox. Seat limits and extra-user prices differ a lot.
Integrations you already use: If you run a Shopify or WooCommerce store, collect payments through Razorpay, or keep leads in Zoho, check the tool connects to it out of the box.

The tools

Jawab

Best for: Indian clinics, salons, coaching institutes, real-estate teams and D2C brands that want the replies and flows built for them, not a do-it-yourself tool.

Done-for-you setup: our team writes your replies and flows and runs a one-week pilot before go-live.
Meta's message charges passed through at cost, with no per-message margin.
Built for Indian service businesses: bookings, reminders, follow-ups and a daily owner summary on WhatsApp.

AiSensy

Best for: Marketers who want a low entry price, a free plan to start, click-to-WhatsApp ads tools and high-volume broadcasts, and will build their own chatbots.

A free plan and a 14-day trial, and a lower starting price.
Click-to-WhatsApp ads manager and broadcast retargeting for marketers.
Android and iOS apps for the team inbox.
Ready-made Shopify, WooCommerce, Razorpay and PayU integrations.

Jawab vs AiSensy, side by side

Gallabox

Best for: Growing teams that want one inbox for WhatsApp, Instagram and a website widget, AI agents, and many ready-made integrations, and are happy to set it up themselves.

One inbox for WhatsApp, Instagram and a website chat widget.
AI agents and AI reply tools built in, with monthly AI credits.
Ready-made integrations with Shopify, WooCommerce, Razorpay, Shiprocket, Zoho, HubSpot and more.
A 7-day free trial without a card.

Jawab vs Gallabox, side by side

Interakt

Best for: Teams that want unlimited logins, WhatsApp and Instagram in one inbox, a big integration list and WhatsApp commerce, and will set up the tool themselves.

Unlimited team logins on every plan.
WhatsApp, Instagram and RCS in one inbox, with an AI agent.
A long list of integrations, including Shopify, WooCommerce, Razorpay, Zoho, Salesforce, Tally and Zapier.
A 14-day free trial without a card, and Android and iOS apps.

Jawab vs Interakt, side by side

WATI

Best for: Businesses that want an established global tool with WhatsApp, Instagram and Facebook in one inbox, AI agents, many integrations and mobile apps, and will build their own flows.

WhatsApp, Instagram, Facebook, TikTok and a website widget in one inbox.
AI Co-pilot and AI agents, plus a long list of integrations including HubSpot, Zoho, Salesforce, Shopify and Zapier.
Android and iOS apps, and 24x7 support on Pro and above.
A 7-day free trial and a ₹999 pay-as-you-go pack to try it in India.

Jawab vs WATI, side by side

Frequently asked questions

Which is the best WhatsApp CRM in India?: It depends on how you work. If you want the replies and flows built for you and Meta's message rates at cost, Jawab fits. If you want a free plan and a low entry price, AiSensy. If you need unlimited logins and a long integration list, Interakt. If you want AI agents and Instagram in the same inbox, Gallabox. If you want an established global tool with mobile apps and many channels, WATI. Compare them side by side on this page.
What does a WhatsApp CRM cost in India?: Paid plans start at about ₹1,500 to ₹2,800 a month for the Indian tools on this page (WATI lists $59 to $69 a month), plus Meta's per-message charges, which start at ₹0.8631 per marketing message and ₹0.115 per utility message before GST. Use our WhatsApp cost calculator to estimate your own bill.
Is there a free WhatsApp CRM?: AiSensy has a free plan without broadcasts, and several tools offer 14-day or 7-day free trials. Meta's per-message charges still apply to whatever you send.

WATI, Interakt, AiSensy and Gallabox are trademarks of their owners. Details come from each company's public pricing and help pages, listed on each comparison page. Spotted something out of date? Write to us and we'll correct it.