WhatsApp automation for clinics and doctors
Jawab answers patient enquiries on your clinic's WhatsApp number 24x7, offers the doctor's real open slots, collects a token fee over UPI and sends reminders 24 hours and 2 hours before the visit. Your front desk takes over any chat from a shared inbox, and patient data stays in India.
01The problem
What it costs to reply late.
- 01
Evening and Sunday enquiries go unanswered until the next morning, and those patients book elsewhere.
- 02
The front desk spends hours repeating timings, fees and directions on the phone and on WhatsApp.
- 03
No-shows leave empty consultation slots that a reminder would have filled.
02How it works
From first message to repeat customer
- Step 1
Patient messages the clinic
From your Google listing, a Meta ad or a missed call. The bot replies in seconds with a menu: book a consultation, timings, fees, location.
- Step 2
Triage by department and doctor
The patient picks dental, derma, physio or whichever departments you run, then a doctor, and sees only slots that are actually open.
- Step 3
Slot held with a UPI token fee
An optional advance through a UPI payment link confirms the booking. It lands on your calendar and in the patient's record.
- Step 4
Reminders and follow-up
Automatic reminders go out 24 hours and 2 hours before, with directions and a reschedule button. After the visit, a review request and a recall message when the next check-up is due.
03Features
What you get
Built on the official WhatsApp Cloud API: no unofficial gateways, no banned numbers and no markup on Meta's per-message charges.
- Appointment booking against each doctor's real availability
- Reminder templates at 24 hours and 2 hours
- UPI payment links and GST invoices inside the chat
- Shared inbox so the front desk can take over any conversation
- Patient CRM with the full chat and visit history
- Missed-call message that turns calls into WhatsApp chats
- Data stored in India and handled in line with the DPDP Act
Example message · Aura Dental · Indiranagar · WhatsApp template
Hi Rohit, your orthodontic consult with Dr. Sharma is tomorrow at 5:30 pm.
Opp. Metro Pillar 121, 100 Ft Rd. Valet parking at the rear entrance.
Please arrive 5 minutes early for digital intake.
04Questions
Frequently asked
Pricing and setup questions are answered on the main FAQ and in our WhatsApp API pricing guide.
Yes. Jawab shows the patient each doctor's open slots in the chat, books the one they pick, and can take an advance over UPI to confirm it. The booking appears on your clinic calendar straight away.
Reminders sent 24 hours and 2 hours before a visit, with a one-tap reschedule button, give patients an easy way to confirm or move the slot instead of simply not turning up, so you can offer the freed slot to someone else.
Jawab runs on the official WhatsApp Cloud API. Conversation data is stored in India, encrypted at rest and in transit, and handled in line with India's DPDP Act, and you control which staff can see which conversations.
जवाब · jawāb · noun — an answer
Tonight's enquiries deserve an answer.
Leave your WhatsApp number and we'll call you to book a demo. We build your setup with you and you're live in about two weeks.