Jawab vs WATI
Facts about WATI checked on its website on . We make Jawab, so we've kept this to what each company publishes, and said where WATI is the better fit.
Choose WATI if
Businesses that want an established global tool with WhatsApp, Instagram and Facebook in one inbox, AI agents, many integrations and mobile apps, and will build their own flows.
Choose Jawab if
Indian clinics, salons, coaching institutes, real-estate teams and D2C brands that want the replies and flows built for them, not a do-it-yourself tool.
Side by side
| Jawab | WATI | |
|---|---|---|
| Paid plans from | ₹1,999/month (Starter) | $59/month billed yearly, $69 monthly (Growth; shown in US dollars) |
| Billing cycles | Monthly (3-month minimum) or yearly at 10 months' price | Monthly, quarterly or yearly (up to about 25% off) |
| Free plan or trial | No free trial; a demo on your own kind of enquiries | 7-day free trial; India pay-as-you-go pack at ₹999 |
| Setup | One-time fee (₹15,000 on Starter); our team builds your replies and flows | Self-serve, no setup fee; dedicated onboarding included with yearly plans |
| WhatsApp message charges (India) | Meta's rates at cost from a wallet: ₹0.8631 marketing, ₹0.115 utility | Per message on WATI's own rate card, from prepaid credits |
| Shared team inbox | Yes | Yes, WhatsApp, Instagram, Facebook, TikTok and web widget |
| Chatbot / flow builder | Yes, built with you by our team | Yes, no-code chatbot builder |
| Broadcasts | Yes (Growth and above) | Yes (15,000 a month on Growth; unlimited on Pro) |
| CRM and sales pipeline | Yes; sales pipeline on Growth and above | Contact management; HubSpot, Zoho and Salesforce integrations |
| Shopify / WooCommerce | Not yet | Shopify (paid add-on) and WooCommerce |
| Payments in chat | UPI payment links (Growth and above) | Yes, Razorpay or PayU in India |
| AI replies | No; rule-based flows written with you | Yes: AI Co-pilot credits and Astra AI agents |
| Mobile app | No; works in the phone's browser | Android and iOS apps |
Prices are as each company lists them, in rupees unless shown in dollars. Meta's own rate for India is ₹0.8631 per marketing message and ₹0.115 per utility message, before GST. Work out your monthly cost.
WATI plans
- Growth$59/month yearly · $69 monthly3 users, no extra users
- Pro$119/month yearly · $149 monthly5 users included
- Business$279/month yearly · $349 monthly5 users included
- Pay as you go (India)₹999 one-time₹999 message credits, 1 user, 3 months
Jawab plans
- Starter₹1,999/month₹15,000 one-time setup
- Growth₹4,999/month₹35,000 one-time setup
- Multi-branch₹12,499/month₹50,000 one-time setup
Where WATI is stronger
- WhatsApp, Instagram, Facebook, TikTok and a website widget in one inbox.
- AI Co-pilot and AI agents, plus a long list of integrations including HubSpot, Zoho, Salesforce, Shopify and Zapier.
- Android and iOS apps, and 24x7 support on Pro and above.
- A 7-day free trial and a ₹999 pay-as-you-go pack to try it in India.
When Jawab fits better
- You want the replies and flows built for you by a team in India, not a builder to learn.
- You want to pay in rupees on an Indian contract: WATI's site lists plans in US dollars, and its terms are under Hong Kong law.
- You want Meta's rates at cost: WATI charges messages on its own rate card; Jawab passes Meta's ₹0.8631 per marketing message through with no margin.
Frequently asked questions
- Is WATI cheaper than Jawab?
- WATI Growth is listed at $59 a month billed yearly or $69 billed monthly, with 3 users and no setup fee; check WATI's site for the rupee price in India. Jawab Starter is ₹1,999 a month plus a one-time setup fee that pays for us to build your flows. WATI charges messages on its own rate card; Jawab passes Meta's rates through at cost.
- Does WATI have a free trial?
- Yes, a 7-day free trial. In India WATI also sells a ₹999 pay-as-you-go pack that comes back as message credits. Jawab has no free trial; we run a demo on your own kind of enquiries instead.
Sources
- WATI pricing, checked 27 September 2026
- WATI help: pricing plans, checked 27 September 2026
- WATI help: message-based pricing, checked 27 September 2026
- WATI help: mobile app, checked 27 September 2026
- WATI terms, checked 27 September 2026
WATI is a trademark of Clare.AI Limited, Hong Kong. Prices and features change; check WATI's website for the latest. Spotted something out of date? Write to us and we'll correct it.