01At a glance
- What you get
- Online access to the Jawab app, plus setup by our team
- Physical shipping
- None — nothing is shipped
- Account access
- Instant when you sign up; build work starts once the setup fee is paid
- Paid features
- Switched on when Razorpay confirms your payment
- Go-live
- About 2 weeks after we receive your onboarding information
Jawab is software delivered over the internet at app.jawabhq.com. There are no physical goods and no shipping charges. “Delivery” means giving you access to the app and completing your setup.
02Account access
Your account is ready as soon as you sign up and verify your email with the 6-digit code we send (or continue with Google). For a quoted deal, our team creates it for you and you get a sign-in email. Team members you invite get access as soon as they accept the invitation email.
03Paid features and the Meta wallet
- Plan features and setup work start as soon as Razorpay confirms your payment — usually within seconds. You will see the change in Billing and receive a GST invoice by email.
- Meta wallet top-ups show in your balance as soon as the payment is confirmed.
- Occasionally a bank takes longer to confirm (for example some UPI and net-banking payments). If your payment has not shown up within 1 hour, email [email protected] with the payment ID.
04Setup and go-live
After you pay the setup fee, this is what happens:
- Onboarding (day 1–2). An onboarding specialist contacts you and collects your business information: services, prices, timings, FAQs and how you like to talk to customers.
- WhatsApp connection. We help you connect your WhatsApp Business number through Meta. Meta's own business verification can take a few days and is outside our control.
- Build (about 1 week). We write your replies and flows in your words and submit message templates to Meta for approval.
- Pilot (about 1 week). You use it with real customers while we watch and fine-tune daily.
- Go-live. Once the pilot checklist is passed, your automation runs in full.
Go-live is usually about 2 weeks after we have all your onboarding information. Larger Full Ops setups (several branches or integrations) may take longer; we will give you a date at the start. Delays in sharing information or in Meta's approvals move the date accordingly.
05If something isn't delivered
If you can't access your account, a paid feature hasn't switched on, or setup is running late, email [email protected]. We reply within one working day. If we cannot deliver what you paid for, our Refund & Cancellation Policy applies.